12 Apps, 3 Years, 70% Automated: Fig and Bloom
Over three years as their tech partner. 12 apps and systems built. 70% of daily operations now run without a human touching them.
Operations Automated
Apps and Systems Built
Ongoing Partnership
Support Automated
The Challenge
What they were dealing with
Fig and Bloom is a growing Australian ecommerce and retail brand selling premium flowers, plants, and gifts. When I first started working with them, they were hitting the ceiling on what their small team could handle. Customer support emails were piling up with response times stretching past 24 hours. Order issues like tracking updates, returns, and exchange requests were handled manually one by one. Staff scheduling across multiple locations was a weekly headache managed through spreadsheets and group chats. Reporting was manual. Inventory checks were manual. Almost everything that kept the business running day to day required someone to stop what they were doing and handle it by hand.
Customer support response times averaged over 24 hours because every email required a human to look up the order, check the status, and write a reply from scratch
Returns and exchanges ran through a messy chain of emails and spreadsheets with no consistent process, leading to missed requests and frustrated customers
Staff scheduling with Deputy was done manually every week, taking hours of back and forth to fill shifts, handle swaps, and chase availability
No centralized view of what was happening across Shopify orders, shipping carriers, support tickets, inventory levels, and team schedules at the same time
Before
24+ hours
Support Response
30+ daily
Manual Processes
0
Systems Connected
<10%
Ops Automated
The Approach
How I solved it
This was never a one time project. I became Fig and Bloom's long term tech partner. Over three years, I built 12 different apps and systems that they use every single day. The work started with the most painful problem (customer support drowning the team) and expanded as we found more opportunities to remove manual work from their operations.
The centerpiece is a Slack based AI agent built in about three months that now runs the core of their back office. It connects to Shopify for order data, Deputy for staff scheduling, shipping carriers for delivery tracking, and their support channels for customer communication. The team interacts with it naturally in Slack as part of their daily workflow. It is not a tool they log into separately. It is woven into how they already work.
Beyond the AI agent, I built custom apps for inventory management, order routing, automated reporting dashboards, customer notification systems, return processing workflows, and internal tools that their team relies on every day. Each one was designed to solve a specific operational bottleneck, and together they automated roughly 70% of the manual work that used to consume the team's time.
The partnership keeps going because the business keeps growing and new challenges keep coming up. That is the difference between hiring someone to build a project and having a tech partner who knows your business inside and out.
AI Agent Build (First 3 Months)
Built the core Slack AI agent from scratch with full Shopify integration. Automated customer support (order lookups, tracking updates, returns, exchanges), connected to Deputy for scheduling, and wired up shipping carrier APIs. The agent handled 85% of support volume from day one.
Operations Automation (Year 1)
Built five additional apps and tools: automated order routing, inventory alert system, return processing workflow, customer notification engine, and a staff availability tracker. Each one replaced a manual process the team was doing daily.
Intelligence and Reporting (Year 2)
Built automated daily and weekly reporting via Slack and custom dashboards. Sales performance, support metrics, inventory warnings, shipping delays, and team utilization. Gave the owners full visibility without anyone having to compile a single spreadsheet.
Ongoing Partnership (Year 3+)
Continued building new systems as the business scaled. Added more integrations, refined the AI agent based on thousands of real conversations, and expanded automation into new areas as the team identified bottlenecks. 12 systems and counting.
The Results
What changed
70%
Operations Automated
12
Apps and Systems Built
3+yrs
Ongoing Partnership
85%
Support Automated
“Jahanzaib is not a contractor we hire for projects. He is our tech partner. Over three years he has built 12 different systems that our entire team uses every single day. Our support replies itself, our schedules build themselves, our reports generate themselves. We could not run this business at our current scale without what he built.”
Fig and Bloom Team
Ecommerce Brand
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