Keep Every Bay Full and Every Customer Informed
Your service advisors are writing estimates, checking on parts, and explaining repairs to customers at the counter. Meanwhile, the phone rings and rings. Each unanswered call is a brake job, a timing belt, or an oil change booking that just went to the shop down the street. Your AI voice agent handles every call so your team stays focused on the cars in the bays.
Every Missed Call Is Lost Revenue
The phone problems that cost auto repair shops businesses the most money.
Service Advisors Cannot Answer Phones and Help Customers
Your service advisors are writing repair orders, explaining recommendations, and handling payments at the counter. When the phone rings, they either ignore it or put the in person customer on hold. Neither option is good for business.
47% of auto repair calls go unanswered during peak hours(RepairPal Industry Data 2024)
Repair Status Calls Eat Up the Entire Day
Customers call every few hours asking "is my car ready yet?" Each call takes 2 to 3 minutes as the advisor walks to the bay, checks with the tech, and calls back. Multiply that by 30 cars and your team is on the phone all day.
Open Bays and Slow Days Go Unfilled
When calls come in during a rush, they get missed. During slower days, your team is not proactively calling customers who are due for service. The result is an unpredictable schedule with bays sitting empty on random days.
Estimate Requests Lost to Voicemail
A customer calls for a transmission estimate worth $2,000 to $4,000. They get voicemail. They call the next shop. You never even knew you were in the running for that job.
What Your AI Voice Agent Handles
Every call answered, every caller taken care of, every lead captured. Here is what it does for auto repair shops businesses.
Appointment Booking
Checks your bay availability and schedules appointments for oil changes, brake work, diagnostics, and any other service. Sends text confirmation with date and drop off instructions.
Repair Status Updates
Gives customers real time updates on their vehicle. Pulls status from your shop management system and tells them exactly where their car is in the process.
Estimate Request Collection
Gathers vehicle year, make, model, mileage, and the customer description of the issue. Sends it to your service advisor for accurate quoting without a phone call.
Service Reminder Calls
Proactively contacts customers who are due for oil changes, tire rotations, or inspection stickers. Books the appointment during the same call.
Recall Notification Handling
When customers call about manufacturer recalls, the agent verifies their VIN, confirms if the recall applies, and schedules the repair if you are an authorized service center.
Hear How It Sounds
A real conversation between a caller and your AI voice agent. Natural, helpful, and on brand.
Hi, my check engine light came on this morning. Can I bring my car in today?
We can definitely take a look at that. What kind of car is it and roughly how many miles?
It is a 2019 Honda Civic with about 67,000 miles.
Got it. Is the light steady or is it flashing?
It is steady. Not flashing.
Good. A steady light usually means it is safe to drive in, but we should still get it checked soon. I have an opening for a diagnostic at 2 PM today. The diagnostic fee is $89 and that gets applied toward any repair. Would that work?
Can I do a morning time tomorrow instead?
Sure. I have 8:30 AM open tomorrow morning. You can drop it off and we will have the diagnostic done by mid morning. I will text you the results and an estimate before we do any work.
That works perfectly.
You are booked for 8:30 AM tomorrow. I am texting you a confirmation now with our address and drop off instructions. If the light starts flashing before then, do not drive the car and call us back right away.
Connects to Your Existing Tools
Your voice agent plugs into the software you already use. No rip and replace required.
Shop Boss
Reads repair order status and technician assignments from Shop Boss to provide accurate updates to every caller.
Mitchell1
Accesses vehicle history, repair orders, and scheduling data from Mitchell1 for informed phone conversations.
Tekmetric
Syncs appointment bookings, customer records, and job status with your Tekmetric shop management system.
Carfax
Looks up vehicle service history when customers call about maintenance recommendations or pre purchase inspections.
What You Are Leaving on the Table
Based on typical auto repair shops call volumes. Your results may vary.
How We Build It
Map your call flow
We listen to how your auto repair shops business handles calls today, document the most common questions, and design the voice agent around your real conversations.
Build and connect
We build your custom voice agent, train it on your services and pricing, and connect it to your phone system plus scheduling and CRM tools.
Launch and refine
Go live with call monitoring. We catch edge cases in the first two weeks, improve responses, and make sure every caller gets the right answer.
Common Questions
What auto repair shops business owners ask about AI voice agents.
Yes. It pulls status directly from your shop management software. When a tech updates the job status in your system, the agent can relay that to the customer instantly. No need to walk to the bay and interrupt anyone.
Related Resources
Stop Missing Calls. Start Closing More Auto Repair Shops Jobs.
Book a free strategy call. We will listen to your current call flow, show you exactly how the AI voice agent works, and build a plan to capture every lead that calls your auto repair shops business.
Book a Free Strategy CallFree 30 minute call. No pressure. No contracts.